01 September 2013

Outsourcing News Alert for July - August, 2013

Crowdsourcing – how to cope with the legal risks
t is more than just a trend: companies doing business around the world have discovered crowdsourcing as a modern, cost saving and fast way to outsource tasks by using the creativity and talent of a crowd, such as their customers or other people interested in presenting their ideas. It might also be a good chance for young, talented freelance creatives to get in touch directly with the company that has launched an open call.
Expert consultants say firms should put as much focus on their people as they do on skills and systems, in order to avoid culture clash.
Cloud computing seems to offer the same complexity-free IT that outsourcing offers, so what does this mean for how CIOs spend their budgets?

Ever since the inception of cloud computing, it has been embraced by business owners to help them transform their business.
Outsourcing providers and clients are being called on to help tackle the negative public perception of the industry.
ERP is the backbone of business and especially very large business but the cloud, once seen as a threat to ERP, may be the breakthrough that redefines the entire industry.
In the wake of the PRISM surveillance revelations, Neelie Kroes, the EU Digital Agenda Commissioner, met with the European Cloud Partnership in early July.
Big data is slowly but surely changing the way companies do business. Here's a look at 10 trends shaping big data and the future of business.
Cloud computing is rapidly becoming a key enabler for enterprise-wide solutions
We are in what Forrester Research calls “The Age of the Customer,” where customers, not companies, are driving business decisions. For this reason, it is more important than ever for companies to get to know their customers on a deeper level, and they are beginning to tap their Big Data for this.
The UK has long been hooked on IT outsourcing - far more than any of our European neighbours. But is that enthusiasm on the wane?
According to Gartner’s IT Glossary, big data comprises “high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making.”
With outsourcing contracts expiring at a record rate, many organizations are looking to renegotiate terms to reflect changing business conditions.
As new-generation IT systems and services continue to evolve in an effort to handle more and larger data loads, greater strains have been placed on systems—not only on storage and networking, but also on IT management processes.
What will the future of outsourcing look like?
A policy debate is raging in Europe over cloud computing and those who want to bind the cloud in over-prescriptive regulation threaten to prevent the benefits of the new technology being felt.
Many smart managed services providers (MSPs) may be able to take advantage of a worldwide IT outsourcing (ITO) market projected to be worth $288 billion in 2013 by leveraging bring your own device (BYOD) and infrastructure as a service (IaaS) offerings.
A group of experts appointed by European Commission will scrutinize how European cloud computing contracts are established. It will also try to develop a standard contract.
A new survey conducted by Oxford Economics of the U.K. found that small and mid-size enterprises are more interested in business intelligence, mobility and social business than cloud computing.
Independent sourcing adviser Alsbridge surveyed 250 IT decision makers across Europe.
Hidden costs and poor end user experience are major concerns
Inflexible IT outsourcing contracts and traditional service delivery models are holding businesses back from utilising the latest technologies.
Marginal utility and utility computing
Banks are still struggling with understanding the concept of big data and how it can be applied in their organizations.
Large firms in Europe are losing over 130,000 jobs each year in IT, finance and other areas, as jobs are increasingly offshored to cheaper locations, meaning that by 2017, some 1.9 million European jobs will have disappeared, according to new report.
The greatest value of a picture is when it forces us to notice what we never expected to see.
The risks of shadow IT in the cloud age aren't just technical. It could be disastrous for the financial health of an organization if not detected.
Companies that use cloud computing continue to struggle with security issues, integration and governance
The interesting part of Big Data is that an enterprise doesn’t know whether it needs this data or not until the analysis is done.
Big Data is a relative term. We have been managing data growth since back in the 1880s when American statistician, Herman Hollerith, developed a mechanical tabulator based on punched cards to tabulate statistics from millions of pieces of data.
Big data holds the promise of harnessing huge amounts of information to help us better understand the world. But when talking about big data, there’s a tendency to fall into hyperbole.
As an increasing number of companies adopt the cloud and use it to drive innovation in their business, there is a need for employees to develop a new set of skills.
When it comes to big data, some online retailers believe the more data collected the better the return. However, studies have shown that it’s not the size of the data you collect that makes you successful, it’s what type.
Today it is generally accepted that businesses large and small are actively embracing cloud computing. Speculation is over and today companies are getting down to the real business of incorporating cloud services and platforms into formal IT portfolios.
One of the main challenges in offshore outsourcing is finding the perfect culture fit. Language barrier and culture gap can lead to misunderstanding. Here are five key principles that can help businesses avoid a culture clash with their service provider.
Companies urged to look for skills within existing teams.
The cloud may not have quite reached maturity yet, but it's getting there. Plenty of businesses rely on the cloud for mission-critical applications, and cloud adoption is steady enough
Big data offers a wealth of information, valuable insights and hidden treasures that can help businesses make better decisions and increase profits. However, this type of technology is wide open to significant security risks, ranging from disastrous data breaches to issues with compliance and incident management.
Sixteen nations in Africa, Asia and Latin America have been identified as the likely pretenders to China’s crown as the ultimate low-wage, high-growth sourcing and manufacturing destination.
In today’s business environment, outsourcing business processes to a third party has relatively become commonplace as the practice appears to give organisations the opportunity to lower costs, improve performances and focus on core competencies.
As companies increasingly rely on the cloud, the emergence of three classes of outsourcing services and providers is envisioned
Location-based marketing is a big data problem. Real-time data with location tags can offer a wealth of information but they can also lead to incorrect assumptions. Michele Nemschoff, vice president of corporate marketing for MapR Technologies, offers nine suggestions to ease the transition to big data marketing and analytics.
What if the cloud becomes the primary data center, and SaaS is the only way applications are sold? Will there be a need for an IT department?
In a sign that technology spending by American companies is slowly returning—and that the economic recovery is on track—information-technology companies have reported surprisingly upbeat earnings this quarter.
Outsourcing has got a lot of flak in recent years, but in today’s globalized world, it’s a competitive imperative.
Most UK businesses involved in outsourcing IT are planning to either increase or maintain the current levels to which they outsource, according to a new survey.
Organizations that pervasively use information technology as a strategic weapon for growth and profitability have capitalized on a seismic shift in business that has occurred over the last twenty years.
Business analytics, big data, cloud. Vendors often throw up IT buzzwords they say will cure your organization of its ills, but does your organization really need every new one of them?
Cloud computing continues to change the way businesses work. It creates a new way to facilitate collaboration and information access across great geographic distances while reducing the overhead associated with maintaining what was once an expensive series of resources.
Cost-conscious customers, uncertain economic conditions and evolving delivery models are causing the IT services market to grow more slowly than expected, according to a recent Gartner report.
Big data is a term ceaselessly bandied around the IT sector, but to what extent have you really got to grips with it?
Outsourcing IT services cannot be akin to speed dating. Many organizations in the past have made this mistake and landed in a financial, legal and contractual minefield where they found themselves difficult to escape.